FAQ
Frequently Asked Questions (FAQ)
Welcome to our store! Below, you will find answers to common questions about our products, ordering process, shipping, and policies. If you need further assistance, feel free to contact us via email at hanzhongapuer@gmail.com or WhatsApp at +44 7907 243770.
1. What products do you offer?
We offer a wide range of high-quality nuts, including almonds, cashews, walnuts, pistachios, hazelnuts, and more. Our products are available in different packaging sizes to suit your needs.
2. Are your nuts fresh and natural?
Yes, all our nuts are carefully sourced to ensure freshness, high quality, and natural flavors. We do not use artificial preservatives or additives in our products.
3. How do I place an order?
You can browse our selection and place an order directly on our website at https://diryxon.shop/. Simply select the products you want, add them to your cart, and proceed to checkout.
4. What payment methods do you accept?
We accept major credit/debit cards, PayPal, and other secure online payment options. You will see the available payment methods at checkout.
5. Do you offer international shipping?
Yes! We provide worldwide shipping. Shipping costs and delivery times vary depending on your location. Please check our shipping policy for details.
6. How long does shipping take?
Shipping times depend on your location and selected shipping method:
- Domestic orders: 5-10 business days
- International orders: 7-20 business days
Delays may occur due to customs clearance or other external factors.
7. How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this number to monitor your shipment on the carrier’s website.
8. What is your return and refund policy?
We accept returns for unopened and unused products within 14 days of delivery. If your order arrives damaged or incorrect, please contact us immediately with photos for assistance. Refunds will be issued after we receive and inspect the returned items.
9. Can I modify or cancel my order after placing it?
If you need to make changes or cancel your order, please contact us within 24 hours of placing it. After this period, we may not be able to process modifications.
10. Do you offer bulk or wholesale discounts?
Yes, we provide special pricing for bulk and wholesale orders. Please contact us via email or WhatsApp for more details.
11. Is my personal information secure on your website?
Yes, we use secure encryption to protect your personal data and payment information. We do not share your details with third parties.
12. How can I contact customer support?
You can reach us via:
- Email: hanzhongapuer@gmail.com
- WhatsApp: +44 7907 243770
Our support team is available to assist you with any questions or concerns.
Thank you for shopping with us! 🌰🥜